CLOUDLEGAL LIMITED with a website trading as www.cloudlegalsupport.com (the ‘Site’), a company incorporated and registered in England and Wales under company number 10408851 with a registered office at The Workbox, 4th Floor, St. Mary’s Terrace, PZ360, Penzance, Cornwall TR18 4DZ, hereinafter referred to as ‘CL’ or ‘We’ or ‘CloudLegal’ have created this privacy statement (‘Statement’) in order to demonstrate our firm commitment to the privacy of the details that You provide to us when using www.cloudlegalsupport.com (the ‘Site’) to access the CL Services.

We are committed to protecting and respecting your privacy. For the purpose of the Data Protection Act 1998/ EU data protection regulation 2016/679, CL Limited is the Data Controller (ICO registration number: ZA214068).

In this Statement, references to ‘You’ and ‘Your’ and ‘CL Member’ or ‘MLS Member’ or ‘CL Visitor’ are references to the person who visits or uses or registers on the Site as applicable. When You use the Site to access the CL Services, You are consenting to the practices set forth in this Statement.

We aim to be as clear as possible in this Statement in respect of Your Personal Data. This Statement applies inter alia to Your Personal Data that We collect about You when You use the Site, how and when it is used, how We protect it and who has access to it. This Statement incorporates (where applicable) the CL Cookie Policy, the CL Information Disclaimer, the CL Service Terms, the CL Affiliate Policy and any Additional Terms by this reference (together the ‘Licence’).

  1. YOUR ACCEPTANCE OF THE STATEMENT
    This Statement governs Your use of the CL Services, including any dispute concerning privacy. By using the CL Services, You accept this Statement in full. You should read the Statement carefully and ensure that You understand its effect before proceeding to use the Site to access the CL Services. We reserve the right to make reasonable modifications to this Statement at any time with or without notice by posting the changes on this page. Your continued use of any portion of the Site following the posting of the updated Statement will constitute Your acceptance of the changes.
  2. WHAT INFORMATION IS COLLECTED & HOW?
    1. PERSONAL DATA
    2. 2.1 The Site asks You to provide various types of Personal Data to enhance the quality of the CL Services We can provide to You and the more accurate the information You provide, the better We are able to respond to Your requirements. In Your specific role, You may input Personal Data in respect of yourself or in respect of one or more other individuals who are CL Member (or MLS Member). CL reserves the right to remove any content You post on the Site if in our sole opinion, such content does not comply with the terms of the Licence.
    3. 2.2 The following types of Personal Data may be inputted to the Site by You – name, email, password, business name, position, address, postcode, telephone number and banking details. Types of Sensitive Personal Data that may be inputted on the Site may consist of racial or ethnic origin, political opinion, religious or other beliefs of a similar nature, trade-union membership, physical or mental health or condition, sex life, the commission or alleged commission by them of any offence, any proceedings for any offence committed or alleged to have been committed by them and the disposal of such proceedings or the sentence of any court in such proceedings. Personal Data and Sensitive Personal Data are defined in accordance with the Data Protection Act 1998/ EU data protection regulation 2016/679. In this Statement, Personal Data shall include the meaning of Sensitive Personal Data.
    4. 2.3 As part of the process of using the Site to access the CL Services, We collect Your Personal Data (and other Data or content of a non-personal nature) in various ways when You request any CL Service.
    5. 2.4 Through Your use of the Site, We use cookies and other technologies to collect information about Your usage. To learn more, please see our CL Cookie Policy.
    6. 2.5 As part of the process of using the Site to access the CL Services, We may also collect the following types of Data about You (as applicable):
      1. Your visits to the Site and the CL Content that You download;
      2. information about Your computer (including Your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and Site navigation);
      3. any other information that You choose to send to us, including any request for further services, general correspondence, reports of a problem with the Site or the CL Services.
    7. CL agrees and warrants that it will adhere to all Data Protection Law and will take appropriate technical and organisational security measures against the unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to Personal Data.
    8. CL shall process Personal Data only to the extent, and in such a manner, as is necessary for the sole purpose of fulfilling the CL Services (including making improvements to the CL Services. For the avoidance of doubt, CL is the exclusive owner of the Site and the CL Content.
    9. FINANCIAL PERSONAL DATA
    10. 2.6 Each monetary transaction made on this website shall be processed by a third party payment processing partner or any other third party that CL may use from time to time). You will be required to provide the third party partner with financial data (i.e. Your banking details) in order to authorise payment from You. To make and complete a financial purchase or to receive a payment via the Site, the policies of the third party payment processing partner shall apply.
  3. HOW IS THE INFORMATION USED?
    1. 3.1 You hereby expressly consent to Your Personal Data being passed on to third party service providers for the sole purpose of CL fulfilling the CL Services only (including making improvements to the CL Services) and not for the purposes of those third parties sending marketing communications to You (‘CL Service Providers’).
    2. 3.2 You are under no obligation to provide Your Personal Data to the Site. However, if You choose not to, some of the CL Services may not be available to You.
    3. 3.3 You acknowledge that Your Personal Data will be passed to, and may be used by, CL (or CL Legal Partners or CL Managers where You have requested a Quote via the Request-A-Quote function or the Document CheckUp Services respectively) to contact You by post, phone or by Electronic Mail when necessary in connection with Your use of the Site to access the CL Services e.g. in respect of a change to any of our legal terms and conditions to which You are subject. Electronic Mail: includes email, text, video, voicemail, picture and answerphone messages (including push notifications and in-app notifications).
    4. 3.4 From time to time, CL may contact You by Electronic Mail (or by telephone) by way of sending You various confirmations, notifications, feedback requests or any other newsletter or information or offers regarding upcoming promotions, services or surveys. If You change Your mind, You can opt out of receiving some but not all of this as some are required as a necessary part of continuing to receive access to the CL Services.
    5. 3.5 You can opt out of receiving direct marketing communications from CL as described below.
    6. 3.6 Your Personal Data is used solely by CL and CL Service Providers, CL Legal Partners and/ or CL Managers to the extent necessary to fulfil the CL obligations to You for the sole purpose of enabling CL to act as a service provider to You and is not shared with any person or company without Your express consent.
    7. 3.7 Any Personal Data that is held with CL shall be retained in accordance with the Data Protection Law and/ or our retention and destruction policy culminating in its permanent deletion.
    8. 3.8 If Personal Data has been passed to third parties with Your consent e.g. CL Legal Partners, You may need to contact them separately if You change Your mind in relation to their use of Your Personal Data.
    10. OPTING OUT FROM RECEIVING MARKETING COMMUNICATIONS FROM US:
      If You do not wish to be sent future marketing communications, We will give You the opportunity to unsubscribe to the receipt of such communications in every Electronic Mail communication that is sent to You (or shall procure that any of our CL Service Providers shall do the same). Alternatively, and additionally, You can contact CL by sending an email to hello@cloudlegalsupport.com with “UNSUBSCRIBE REQUEST” in the subject line or send Your request by post to [insert postal address] at the contact address below.
  4. WHO HAS ACCESS TO YOUR PERSONAL DATA?
    1. 4.1 To minimise the risk of unauthorised access to Your Personal Data, We use some of Your Personal Data to authenticate Your identity when You use the Site to access the CL Services.
    2. 4.2 For our daily operations, We may use the services of CL Service Providers to provide some of our business and operational functions as referred to at Clause 3.1. Consequently, some of the CL Services are provided by CL Service Providers and We need to disclose Your information to them.
    3. 4.3 DISCLOSURE OF YOUR PERSONAL DATA IN COMPLIANCE WITH LAWS You should be aware that We may release Your Personal Data when We believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which You transact or communicate with CL or with a CL Member (or MLS Member) via the Site, or to protect the rights, property or safety of CL, a CL Member (or MLS Member) or other third parties.
    4. 4.4 TRANSFER OF YOUR PERSONAL DATA OUTSIDE OF THE EEA/UK From time to time, We may transfer Your Personal Data to a related company, agent or contractor in order to improve our CL Services or to assist our security, credit risk or fraud protection activities. Such companies may be located outside of the EEA/ UK and You consent to the transfer of Your Personal Data to such companies for the purposes set out here in accordance with this Statement and as permitted by Data Protection Law from time to time. a CL Member (or MLS Member) agrees and warrants that it shall pay due regards to all Data Protection Law when effecting, if any, intra-transfer processing of Personal Data that may be carried out within and between CL and either its subsidiaries, affiliates or third party partners. You should be aware that in territories outside the EEA, laws and practices relating to the protection of Personal Data are likely to be different and in some cases may be weaker than those within the EEA/ UK. We comply with the safeguards to protect your Personal Data required by law.
    5. 4.5 TRANSFER OF PERSONAL DATA IN THE EVENT OF A SALE OF CL OR ITS ASSETS In the event that CL Limited is sold or transfers some of its assets to another party, Your Personal Data could be one of the transferred assets. If Your Personal Data is transferred, its use will remain subject to this Statement. Your Personal Data will be passed on to a successor in interest in the event of a liquidation or administration of CL Limited.
    6. 4.6 OTHER SITES AND THEIR PRIVACY POLICIES AND COOKIE POLICIES The Site may contain links to other websites or applications. CL is not responsible for the privacy practices or the content of such websites or applications or for the privacy policies, cookie policies and practices of other third parties, so You should be careful to read and understand those policies independently.
  5. HOW WE PROTECT YOUR PERSONAL DATA & FOR HOW LONG
    1. 5.1 The privacy and protection of Your Personal Data is important to us. Any CL Member (or MLS Member) statistics that We may collect and may provide to prospective CL Service Providers or CL Legal Partners regarding Your usage of the CL Services are provided in anonymised and aggregate form and do not include any individually identifiable data. It is used primarily to aid the technical administration of the Site, to better understand how the Site is functioning and to draw conclusions upon demographic information.
    2. 5.2 You acknowledge that email messages sent over the internet are not encrypted and are not secure. Despite efforts to protect Your Personal Data, We cannot ensure or warrant the security of any Personal Data You transmit to us or any of our CL Partners (or other CL Member), via, to, or from the Site.
    3. 5.3 You accept that CL cannot be held liable for any breaches of confidentiality that may occur as a result of the use of email. If there is any sensitive or confidential Personal Data which You do not wish to communicate by email, please contact CL by telephone or post to arrange an alternative method of communication.
    4. 5.4 Unfortunately, the transmission of Personal Data or information via the internet is not completely secure. Although We will do our best to protect your Personal Data, We cannot guarantee the security of your data transmitted to Site; any transmission is at Your own risk. Once We have received your information, We will use procedures and security features to try to prevent unauthorised access. How long We keep Your Personal Data collected through the Site depends on the context in which You provide it and the purpose for which We use it. We will only retain it for as long as is necessary for such purposes. We may send You direct marketing communications for as long as You do not opt-out from receiving the same from CL
    5. 5.5 Telephone calls: If You call any of the service telephone numbers We provide, We may record Your call. These recordings are used for training and quality control to ensure that We continuously monitor and improve our service standards.
    6. 5.6 We may disclose your Personal Data to any Subscriber of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.
  6. COOKIES
    1. For information about cookies and how they are used on the Site, please visit our CL Cookie Policy.
  7. COMPLAINTS OR QUERIES
    1. CL tries to meet the highest standards when collecting and using Personal Data. For this reason, We take any complaints We receive about this very seriously. We encourage You to bring it to our attention. We would also welcome any suggestions for improving our procedures. This Statement does not provide exhaustive detail of all aspects of CL’s collection and use of Personal Data. However, We are happy to provide any additional information or explanation needed. Any requests for this should be sent to the postal address below. If You are not happy with the way in which Your Personal Data is being handled by us, please contact us.
  8. ACCESS TO YOUR PERSONAL DATA
    1. CL tries to be as open as it can be in terms of giving people access to their Personal Data. Individuals can find out if We hold any Personal Data by making a Subject Access Request’ under the Data Protection Act 1998/ EU data protection regulation 2016/679,If We do hold Personal Data about You, We will let You have a copy of that Personal Data. To make a request to CL for any Personal Data that We may hold, You need to put the request in writing addressing it to the postal address provided below. A charge may apply. In order to make a Subject Access Request to any CL Partner, You will need to contact them directly.
  9. HOW TO CONTACT US
    1. Requests for information about our Statement or a Subject Access Request can be emailed to support@cloudlegalsupport.com or by writing to:
    2. [insert postal name and address]
  10. CHANGES TO THIS STATEMENT
    1. We keep our Statement under regular review. This Statement was last updated September 2016.